Return Policy
At EvasPets Store, customer satisfaction is our priority. We want you and your pets to be happy with every purchase. If you are not completely satisfied with your order, we are here to help.
Please review the following return and refund guidelines.
1. Return Eligibility
We accept return requests under the following conditions:
- Return requests must be submitted within 30 days of delivery.
- Items must be unused, in their original condition, and include any original packaging when possible.
- The product must not show signs of damage caused by improper use, misuse, or normal wear and tear.
To start a return request, please contact our customer support team at:
Email: evaspetsstore@gmail.com
Please include your order number and a detailed description of the reason for your return.
2. Non-Returnable Items
For health, safety, and hygiene reasons, certain products may not be eligible for return, including:
- Used pet products
- Items that have been opened or used in a way that affects hygiene
- Personalized or customized products
- Gift cards or promotional items
If you are unsure whether your item qualifies for a return, please contact us before sending your product back.
3. Return Process
To request a return:
- Contact us at evaspetsstore@gmail.com with your order number.
- Provide details about the reason for the return.
- Wait for approval and return instructions from our support team.
- Ship the item only after receiving return authorization.
Returns sent without prior approval may not be accepted.
4. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed to the original payment method.
- Please allow 5–10 business days for your financial institution to complete the transaction.
Shipping fees are generally non-refundable unless the item received was damaged, defective, or incorrect.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at:
Please provide:
- Your order number
- Photos or videos showing the issue
- A brief explanation of the problem
We will review your request and work to provide an appropriate solution, which may include a replacement or refund.
6. Exchanges
At this time, we do not offer direct exchanges.
If you would like a different product, size, or variation, please contact our support team. Depending on the situation, we may assist you with available options.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong product was sent.
- The product has a verified manufacturing defect.
We recommend using a trackable shipping service when returning items, as we cannot guarantee that returned packages will be received.
8. Order Cancellation
If you need to cancel your order, please contact us as soon as possible at:
Cancellation requests can only be accepted before the order has been processed or shipped.
Once an order has been shipped, it will be subject to our return policy.
9. Refund Delays
If you have not received your approved refund after the expected processing time, please:
- Check your bank or payment provider account again.
- Contact your payment provider.
- Contact us at evaspetsstore@gmail.com for further assistance.
10. Contact Information
For any questions regarding returns, refunds, or your order, please contact:
EvasPets Store
Email: evaspetsstore@gmail.com
We appreciate your trust and are committed to providing a positive shopping experience for you and your pets.