Shipping policy

At EvasPets Store, we are committed to providing a smooth and reliable shopping experience for you and your pets. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed after payment confirmation.

  • Order processing time: 1–3 business days
  • Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

Please ensure that your shipping address is correct before completing your purchase. EvasPets Store is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

2. Shipping Times

Estimated delivery times may vary depending on your location, product availability, and shipping carrier performance.

Typical delivery estimates:

  • United States: 7–15 business days
  • International Orders: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery times may be affected by factors outside of our control, including:

  • Weather conditions
  • Carrier delays
  • Customs processing (for international orders)
  • Holidays and peak shopping periods
  • Unexpected transportation delays

3. Tracking Information

Once your order has been shipped, tracking information will be provided via email.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for several days, please contact our customer support team and we will assist you.

4. Shipping Costs

Shipping costs are calculated during checkout and may vary depending on:

  • Shipping destination
  • Product size and weight
  • Current shipping rates

Any available free shipping promotions will be clearly displayed on our website or during checkout.

5. Multiple Items and Separate Shipments

To provide faster delivery and better product availability, your order may occasionally be shipped in separate packages from different fulfillment locations.

If your order arrives in multiple shipments, you may receive separate tracking numbers for each package.

6. Delayed or Lost Packages

EvasPets Store is not responsible for delays caused by shipping carriers, customs, incorrect addresses, or circumstances beyond our control.

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us at:

[Your Customer Support Email]

We will work with you to investigate the issue and provide assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an order is shipped to an incorrect address due to customer error, EvasPets Store cannot guarantee a replacement or refund. Please carefully review your shipping information before placing your order.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with:

  • Your order number
  • Photos or videos showing the issue
  • A description of the problem

Our team will review your request and provide the appropriate solution.

9. International Orders and Customs

For international orders, customers may be responsible for any customs fees, import taxes, or duties required by their country.

Customs policies vary by location, and EvasPets Store cannot control or predict these charges.

10. Contact Us

If you have any questions about your order or shipping, please contact us:

EvasPets Store
Email: evaspetsstore@gmail.com
Website: www.evaspetsstore.com

Thank you for choosing EvasPets Store. We appreciate your trust and are dedicated to delivering quality products for your pets.